Q5: What is your after sales policy
Worldmart Cloud is committed to providing reliable supply chain services for our wholesale partners. Our after-sales support for bulk orders includes：
1. Quality issues: If you receive products with quality defects (material mismatch, craftsmanship flaws, gemstone grading errors, etc.), please provide photos or video evidence within 7 business days of delivery. We will arrange returns, exchanges, or compensation. For bulk orders, we may negotiate partial rework or discount compensation.
2. Shipping errors: In case of missing or incorrect items, we will arrange reshipment or replacement within 24 hours after verification, and we will bear the extra shipping costs incurred.
3. Custom orders: Samples and specifications are confirmed with the client before production. Custom products manufactured per approved samples are not eligible for returns or exchanges unless quality issues are found. Please carefully review design drafts, samples, and contract terms before placing custom orders. For any after-sales inquiries, please contact us through the platform’s customer service channel or your dedicated account manager. We will respond within 24 hours and assist in resolving the issue.